Refund Policy
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RETURNS & EXCHANGES
We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, or you have any suggestions for how we can serve you better, let us know. We want you to look good and feel confident your gift arrived as you intended. If you do not feel 100% satisfied with your experience, the box, or the products inside, please let us know.
Contact us as soon as possible so that we may make it right, for both you and your loved one. We will be happy to replace any damaged items, send a new box, or offer a refund.
***Please note, during warmer months, we do not ship any heat sensitive items that may melt or be damaged in transit. Think chocolate and candles. We will modify the gift with an equally wonderful item to avoid any messes or surprises upon receipt and let you know of any changes in advance.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
